Terms of Service

Effective Date: June 4, 2026  |  Last Updated: June 4, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Cafe Rio ("Company," "we," "us," or "our"), the operator of the website located at caferiomeal.click (the "Website"). By accessing, browsing, or using this Website, placing an order, creating an account, or engaging with any of our services, you expressly agree to be bound by these Terms and all policies incorporated herein by reference, including our Privacy Policy.

These Terms apply to all visitors, users, customers, and others who access or use the Website. If you are using the Website on behalf of a business entity, organization, or other legal person, you represent and warrant that you have full authority to bind that entity to these Terms, and all references to "you" shall include that entity.

You must be at least eighteen (18) years of age, or the age of majority in your state of residence, to use this Website and place orders. By using this Website, you represent and warrant that you meet this age requirement. We reserve the right to refuse service, terminate accounts, and cancel orders at our sole discretion, including if we believe a user is under the required age.

If you do not agree to these Terms, please discontinue use of this Website immediately. Your continued use of the Website following the posting of any changes to these Terms constitutes your acceptance of those changes.

2. Description of Services

Cafe Rio operates a food service business providing customers with access to our menu offerings, online ordering capabilities, and related services through our Website at caferiomeal.click. Our services include, but are not limited to:

• Online food ordering for pickup, delivery, or dine-in reservations (where applicable)
• Browsing and viewing our menu items, pricing, and nutritional information
• Account creation and management for returning customers
• Promotions, loyalty rewards programs, and special offers
• Customer support and communication services
• Gift card purchases and redemption
• Catering inquiry and ordering services
• Newsletter subscriptions and marketing communications (with your consent)

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services. Menu items, pricing, availability, and promotional offers are subject to change without prior notice.

Certain services may be subject to additional terms and conditions, which will be presented to you at the time you access those services. Such additional terms are incorporated into these Terms by reference.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of our Website and services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order
• Maintain and promptly update your account information to keep it accurate and complete
• Maintain the security and confidentiality of your account credentials
• Promptly notify us of any unauthorized use of your account or any other security breach
• Use the Website and services only for lawful purposes and in accordance with these Terms
• Comply with all applicable federal, state, and local laws, regulations, and ordinances
• Treat our staff and representatives with respect in all communications

3.2 Prohibited Activities

You agree that you will not, under any circumstances:

• Use the Website for any unlawful purpose or in violation of any federal, state, or local regulations
• Engage in any fraudulent activity, including submitting false or misleading information
• Use automated bots, scripts, scrapers, crawlers, or other automated tools to access or interact with the Website without our prior written consent
• Attempt to gain unauthorized access to any portion of the Website, related systems, or networks
• Interfere with or disrupt the integrity or performance of the Website or its servers
• Transmit any viruses, malware, ransomware, or other harmful code or material
• Collect or harvest personally identifiable information from the Website without authorization
• Use the Website to send unsolicited commercial communications (spam)
• Impersonate any person or entity, including any Cafe Rio employee, representative, or affiliate
• Post or transmit any content that is defamatory, obscene, harassing, threatening, or otherwise objectionable
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or its content without express written permission
• Attempt to circumvent any security features, access controls, or content filtering mechanisms
• Use our services for competitive intelligence, market research, or to benefit a competing business
• Engage in any conduct that could damage, disable, overburden, or impair our Website or servers
• Place orders with no intent to pay or with intent to commit fraud

Any violation of these prohibitions may result in immediate termination of your account, cancellation of pending orders, and may subject you to civil liability or criminal prosecution under applicable federal and state law, including but not limited to the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and applicable state cybercrime statutes.

4. Intellectual Property Rights

The Website and all of its content, features, and functionality — including but not limited to text, graphics, logos, images, photographs, menu designs, audiovisual materials, software, data compilations, and the overall arrangement and presentation thereof — are owned by Cafe Rio or its licensors and are protected by United States and international intellectual property laws, including copyright law (17 U.S.C. § 101 et seq.), trademark law (15 U.S.C. § 1051 et seq.), and other applicable laws.

All trademarks, service marks, trade names, logos, and trade dress displayed on the Website are the exclusive property of Cafe Rio or their respective owners. Nothing in these Terms grants you any right, title, or interest in or to any trademark or service mark of Cafe Rio. You may not use any of our trademarks, logos, or brand assets without our prior express written consent.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial use in connection with our food services. This license does not include the right to:

• Reproduce, modify, distribute, or create derivative works based on our content
• Use the Website or its content for any commercial purpose without our written consent
• Remove or alter any copyright, trademark, or other proprietary notices
• Mirror or frame any portion of the Website on any other website

If you submit any feedback, suggestions, reviews, or other content to us ("User Content"), you grant Cafe Rio a worldwide, royalty-free, irrevocable, perpetual, sublicensable license to use, reproduce, modify, publish, translate, distribute, and display such User Content in any media or format. You represent and warrant that you own or have the necessary rights to grant this license and that your User Content does not infringe any third-party intellectual property rights.

5. Payment Terms

When you place an order through our Website, you agree to pay all applicable charges, including the cost of food items, applicable taxes, service fees, delivery fees (if applicable), and any other charges associated with your order. All prices listed on our Website are in United States Dollars (USD) and are subject to applicable state and local sales taxes.

By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided
• The payment information you provide is accurate and complete
• You will be responsible for all charges incurred through your account

We use third-party payment processors to handle transactions. By completing a purchase, you agree to the terms and conditions of our payment processor. We do not store complete credit card numbers on our servers. All payment transactions are encrypted using industry-standard Secure Socket Layer (SSL) technology.

In the event of a disputed charge, you must contact us at [email protected] prior to initiating a chargeback with your financial institution. We reserve the right to suspend or terminate accounts of users who initiate fraudulent chargebacks.

Refund and cancellation policies are subject to our separate Refund Policy, which is incorporated herein by reference. Generally, orders may be cancelled within a reasonable time before preparation begins. Once an order is in preparation, cancellation and refunds may not be available except at our sole discretion.

We reserve the right to correct any pricing errors on the Website. If an order is placed at an incorrect price due to a typographical error or system error, we reserve the right to cancel that order and issue a full refund.

6. Disclaimers and "As-Is" Basis

THE WEBSITE AND ALL SERVICES, CONTENT, AND MATERIALS PROVIDED THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CAFE RIO EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT ON THE WEBSITE
• WARRANTIES THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED
• WARRANTIES THAT THE WEBSITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS

CAFE RIO DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE, ACCURACY, AVAILABILITY, RELIABILITY, OR RESULTS OF USING THE WEBSITE. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE WEBSITE AND THE INTERNET GENERALLY.

Nutritional information, allergen data, and ingredient descriptions provided on the Website are for general informational purposes only. While we make every reasonable effort to ensure accuracy, menu items may vary by location, preparation methods may change, and cross-contamination may occur in our kitchens. If you have food allergies, dietary restrictions, or health concerns, please contact us directly before ordering. We do not assume liability for allergic reactions or health issues arising from consumption of our products unless caused by our gross negligence.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you in their entirety.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL CAFE RIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, PARTNERS, OR AFFILIATES BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL
• DAMAGES ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE WEBSITE OR SERVICES
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA
• DAMAGES ARISING FROM ANY THIRD-PARTY CONDUCT ON OR THROUGH THE WEBSITE

EVEN IF CAFE RIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ALL CASES, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CAFE RIO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

The limitations of liability set forth above are fundamental elements of the basis of the bargain between you and Cafe Rio. Some states, including New Jersey, do not allow certain limitations of liability, so some of the above limitations may not apply to you. In such states, our liability shall be limited to the fullest extent permitted by applicable law.

8. Indemnification

You agree to defend, indemnify, and hold harmless Cafe Rio, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, and successors from and against any and all claims, liabilities, damages, losses, judgments, awards, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

• Your use of or access to the Website or services
• Your violation of these Terms or any applicable law, regulation, or ordinance
• Your violation of any third-party rights, including but not limited to intellectual property rights, privacy rights, or publicity rights
• Any content you submit, post, or transmit through the Website
• Your negligence or willful misconduct
• Any dispute between you and another user or third party
• Any order placed through your account, whether authorized or unauthorized

Cafe Rio reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with Cafe Rio in asserting any available defenses. You agree not to settle any such matter without our prior written consent.

9. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or related to them, the Website, or our services shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Cafe Rio is registered and principally operates, without regard to conflict of law principles that would require the application of the laws of any other jurisdiction.

To the extent that any dispute is not subject to mandatory arbitration as described in Section 10, you and Cafe Rio agree to submit to the exclusive personal jurisdiction of the federal and state courts located within the applicable jurisdiction of our principal place of business for the resolution of any disputes not subject to arbitration under these Terms.

These Terms are subject to applicable federal laws, including:

• The Federal Trade Commission Act (15 U.S.C. § 41 et seq.) governing unfair or deceptive trade practices
• The Computer Fraud and Abuse Act (18 U.S.C. § 1030)
• The Electronic Communications Privacy Act (18 U.S.C. § 2510 et seq.)
• The Americans with Disabilities Act (ADA) with respect to website accessibility
• The Children's Online Privacy Protection Act (COPPA) (15 U.S.C. § 6501 et seq.)
• The California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), as applicable to California residents

If you are a resident of California, you have specific rights under California law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) (Cal. Civ. Code § 1798.100 et seq.). Please refer to our Privacy Policy for more information about your California privacy rights.

10. Dispute Resolution and Arbitration

10.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or your use of our services informally. To do so, please contact us at [email protected] describing your concern in detail. We will make reasonable efforts to resolve the dispute informally within thirty (30) calendar days of receiving your notice.

10.2 Binding Arbitration

If informal resolution is unsuccessful, you and Cafe Rio agree that any dispute, claim, or controversy arising out of or relating to these Terms, including the breach, termination, enforcement, interpretation, or validity thereof, or the use of the services, shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules, rather than in a court of law, except as otherwise provided herein.

The arbitration shall be conducted in the English language. The arbitrator's award shall be final and binding, and judgment on the award rendered may be entered in any court having jurisdiction thereof. The arbitrator shall have authority to award any remedies that a court of competent jurisdiction could award, but the arbitrator's authority is limited to the individual parties and their individual claims.

10.3 Class Action Waiver

YOU AND CAFE RIO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and Cafe Rio agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. If this class action waiver is found to be unenforceable, the arbitration provision shall be null and void.

10.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights, copyrights, trademarks, trade secrets, or other proprietary rights.

10.5 Small Claims Court

Either party may also elect to have a dispute heard in small claims court, provided the claim qualifies under the applicable small claims court rules and the dispute is within the court's jurisdiction.

11. Term and Termination

These Terms shall remain in full force and effect while you use the Website or any of our services. We reserve the right, in our sole discretion, to:

• Suspend or terminate your access to the Website or services at any time, with or without cause or notice
• Delete your account and all associated data in accordance with our Privacy Policy
• Cancel any pending or future orders associated with your account
• Take any other action we deem appropriate under the circumstances

Grounds for termination include, but are not limited to, violation of these Terms, fraudulent activity, abusive or threatening behavior toward our staff, engaging in prohibited activities, or any conduct that we determine, in our sole discretion, is harmful to other users, third parties, or our business interests.

You may terminate your account at any time by contacting us at [email protected] with a request to close your account. Upon termination, your right to use the Website and services will immediately cease. However, provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

Termination of your account does not relieve you of any obligation to pay for orders already placed or for any amounts owed to us prior to termination.

12. Changes to Terms

Cafe Rio reserves the right, at its sole discretion, to modify, update, or replace any part of these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We may also, at our discretion, provide notice of material changes by email (to the address associated with your account), by posting a notice on our Website, or by other means we consider appropriate.

Your continued use of the Website or services after the effective date of any revised Terms constitutes your acceptance of those changes. It is your responsibility to check this page periodically for updates. If you do not agree to the modified terms, you must stop using the Website and our services.

No amendment to these Terms shall be effective unless it is in writing and posted on the Website by Cafe Rio. No course of dealing or course of performance shall be deemed to amend or modify these Terms.

13. Third-Party Links and Services

The Website may contain links to third-party websites, applications, or services that are not owned or controlled by Cafe Rio. We have no control over and assume no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services. We encourage you to review the terms and privacy policies of any third-party sites you visit.

The inclusion of any link on the Website does not imply endorsement by Cafe Rio of the linked site. If you decide to access any of the third-party sites linked from the Website, you do so entirely at your own risk and subject to the terms and conditions of use for such third-party sites.

Our Website may integrate with third-party delivery services, payment processors, and other service providers. Your use of such third-party services is subject to their respective terms and conditions, which are separate from and independent of these Terms.

14. Privacy and Data Protection

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, share, and protect your personal information in compliance with applicable federal and state laws, including the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission's consumer privacy guidelines.

By using our Website and services, you consent to the collection and use of your information as described in our Privacy Policy. If you are a California resident, you have additional rights under California law, including the right to know, the right to delete, the right to opt-out of the sale or sharing of personal information, and the right to non-discrimination for exercising your privacy rights.

15. Food Allergen and Safety Notice

Cafe Rio takes food safety seriously. However, please be aware that our food products are prepared in facilities that handle common allergens including, but not limited to, peanuts, tree nuts, dairy, eggs, wheat, soy, fish, and shellfish. We cannot guarantee that any menu item is completely free of allergens due to the possibility of cross-contact during food preparation.

Customers with food allergies, sensitivities, intolerances, or other dietary restrictions are strongly encouraged to contact us directly at [email protected] before placing an order to discuss their specific needs. By placing an order, you acknowledge that you are aware of this allergen notice and accept the associated risks.

16. Severability

If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable under applicable law, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

The failure of Cafe Rio to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if it is in writing and signed by an authorized representative of Cafe Rio. No waiver by Cafe Rio of any breach or default shall be deemed a waiver of any subsequent breach or default of the same or similar nature.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by Cafe Rio on the Website, constitute the entire agreement between you and Cafe Rio concerning the Website and our services, and supersede all prior and contemporaneous agreements, negotiations, representations, and understandings, whether oral or written, between you and Cafe Rio relating to the subject matter hereof.

These Terms shall not be construed against the drafter. Headings used throughout these Terms are for reference purposes only and shall not affect the interpretation of any provision herein.

18. Force Majeure

Cafe Rio shall not be liable for any delay or failure to perform its obligations under these Terms or in providing services where such delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of God, pandemics, epidemics, government actions, civil unrest, labor disputes, power outages, internet service disruptions, third-party service failures, or any other event of force majeure. In such circumstances, we will make reasonable efforts to notify you and to resume services as soon as reasonably practicable.

19. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, or if you need to report a violation of these Terms, please contact us using the information below. We will make reasonable efforts to respond to all inquiries within a reasonable timeframe.